I cannot Open the Downloaded File

When clients download the entire event, select full Sets for download the images will be delivered in .ZIP format. Most computers will already come with some sort of unzip program, in which case they can just follow a couple of quick steps, and the computer will start the unzipping process automatically. If your client is […]

Read More

Downloaded Zip File is Empty

When clients download an entire event, the images are saved within a .ZIP file. Once the .ZIP folder has been downloaded, clients will need to unzip, or “extract” the contents of the folder before being able to view their images. This is super simple to do! On a PC/Windows computer, they simply need to right-click […]

Read More

My Client has not Received their Email Invite

The email invitation has been delivered, but it could have landed in the clients’ junk/spam/promotion folder. Your client can mark the invitation as ‘not spam’ once located, to prevent future invitations from getting filtered as spam. The email has been delivered to the destination email server, and it is up to the email service provider […]

Read More

Processing Errors / Uploaded Images are Disappearing

Processing Errors If your images have completed the upload process, but are showing a Processing error, these images will need to be deleted before being re-uploaded in the correct format.Important: Be sure to take note of which file names displayed the error before deleting the files, so you are aware of which files will need […]

Read More

My Client cannot Access Their Event with the Event Password

Have you invited your clients to view their password protected Gallery, but they are unable to access it, even though they are entering the correct password? Hidden Spaces in the Password The most common error with event Passwords is there being a hidden “space” within the Password. When looking at the password itself from both […]

Read More

My Upload Speed is Really Slow

Check your upload speed first Your connection is usually the strongest and fastest when it comes to your download speed. When it comes to upload speed, this is usually 10 or more times slower than your download speed. Your download and upload speed are limited by your Internet Service Provider (e.g. AT&T).  To get a […]

Read More